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Book/Never Split the Difference

Author:: Person/Chris Voss & Tahl Raz



Reading Status:: {{or: abandoned | to read | reading | read}}

Recommended By:: Person/Jill Vogel

Referenced in

How to communicate with empathy and collaboration

Book/Never Split the Difference calls this 'Tactical Empathy' which feels a bit cynical to me. This type of empathy doesn't have to be artificial or some kind of rehearsed conversation tic. It can act as a natural extension of an inquisitive and questioning attitude.

How to communicate with empathy and collaboration

> “the word “I” gets people’s guard up. When you say “I,” it says you’re more interested in yourself than the other person, and it makes you take personal responsibility for the words that follow—and the offense they might cause. But when you phrase a label as a neutral statement of understanding, it encourages your counterpart to be responsive.” .float-right Book/Never Split the Difference