> "When talking to someone instead of focusing on what you want to say of what you think you need to say think about what you want to have happen when you are done saying whatever it is you're saying. That inherently makes you think about the other person a little bit more and you will also be more focused on the result and the human being that's going to help you get there. And when something doesn't turn out the way you want it to it's on you and that's super freeing. Don't forget that what they hear is 10x more important than what you say."